Delete Your Account

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GUNR, DOPE and Cost of Reloading share one account. Delete it in any of the three apps and it is deleted for all three.

There are two ways to delete it: in the app, or by emailing us. Deleting in the app removes your sign-in and your profile, but not yet the records you created. Emailing us deletes everything, and you don’t need the app installed to do it.

Before you delete

  • It can’t be undone. We can’t restore a deleted account or its records.
  • Keep a copy of what you need. With GUNR Pro you can export your GUNR records as PDF or CSV first.
  • Cancel GUNR Pro yourself. Deleting your account doesn’t cancel a subscription. Cancel it in the Google Play Store (Payments & subscriptions › Subscriptions) or, on iPhone and iPad, in Settings › your name › Subscriptions.

Delete your account in the app

GUNR

  1. On the home screen, tap the gear icon at the top left to open the menu.
  2. Tap Profile.
  3. Scroll to the bottom and tap Delete Account.
  4. Tap Delete Account, then Delete to confirm.
  5. If you last signed in a while ago, GUNR asks you to confirm it’s you: sign in again with Google or Apple, or enter your password and tap Confirm.

DOPE

  1. Tap the gear icon at the top left to open the menu.
  2. Tap Profile.
  3. Tap Delete Account at the bottom of the screen.
  4. Tap Delete Account, then Yes.
  5. Enter your password and tap Confirm.

Signed in to DOPE with Google or Apple? DOPE can only confirm a deletion with a password, so it can’t delete an account that has none. Delete your account in GUNR or Cost of Reloading instead (it is the same account), or email us.

Cost of Reloading

  1. Tap the gear icon at the top left to open the menu.
  2. Tap Profile.
  3. Tap Delete Account at the bottom of the screen.
  4. Tap Delete Account, then Yes.
  5. If you last signed in a while ago, the app asks you to confirm it’s you: sign in again with Google or Apple, or enter your password and tap Confirm.

Once your account is deleted, the app signs you out.

What deleting in the app removes

  • Your sign-in (email and password, Google or Apple) for GUNR, DOPE and Cost of Reloading, straight away.
  • Your profile: your name, email address, phone number, rank and points, app and notification settings, and how you found us. Our server deletes it moments after your sign-in is deleted.
  • Your profile photo, the photos attached to your DOPE entries, and any backup files we stored for you in 2022. Our server deletes these with your profile.
  • The app’s saved settings on the phone you delete from.

What deleting in the app does not remove yet

Our Privacy Policy says the data you created is deleted with your account. Deleting in the app doesn’t do that yet: the records and files below stay on our servers until you email us to delete them.

  • GUNR: your firearms, with their photos, licence scans and receipts; your activity logs, recipes and load tests, and their photos; your requests for Specialist Help or activity verification, and their messages; your rank history; and the feature requests, poll votes and glossary suggestions you sent.
  • DOPE: your DOPE entries, with their weather, location and notes; and the guns you added in DOPE.
  • Cost of Reloading: your reloading components and their costs.
  • All three apps: the record of your purchases, copies of your profile in our sign-up and activity statistics, and the log of emails we sent you.

To have all of it deleted, email us as described below. You can do this before or after deleting your account in the app.

Delete everything by email

  1. Email hello@gunr.app with the subject Delete my account.
  2. Send it from the email address your account uses, so we know the request is yours. If you can’t, tell us that address and we’ll confirm it’s you before we delete anything.

We then delete your account, if it still exists, and all the data linked to it: everything in both lists above. We reply within 30 days, as our Privacy Policy promises for privacy requests, and confirm by email once your data is deleted.

What we keep after your account is deleted

A few records aren’t stored with your account. They follow their own retention periods, set out in the Data Retention section of our Privacy Policy:

Records kept after account deletion and how long they are kept
Record How long it’s kept
Crash reports (Firebase Crashlytics) 90 days, then they expire automatically
Website analytics (Google Analytics 4) 14 months, then they expire automatically
Messages sent through our website contact form Until your inquiry is resolved, at most 12 months
Error logs (Discord) Kept as operational logs; in most cases not tied to your identity
Purchase records held by Apple and Google Under Apple’s and Google’s own policies

Questions

Email us at hello@gunr.app.

Get in Touch

Have a question, feature request, or need help? Drop us a message and we'll get back to you.